Customer Service Administrator

About the role

Jotun Australia is looking for a Customer Service Administrator based at its Derrimut head office. The role processes customer orders by entering them into the system so that orders and invoices are handled accurately and efficiently, reporting to the Customer Service Supervisor.

Key responsibilities

• Process and verify the accuracy of customer orders in a timely way to meet on-time delivery targets.
• Receive and enter orders for collection or delivery and ensure proper control of document flow.
• Follow up with the warehouse on customer reports of deliveries.
• Dispatch invoices and credit notes and follow up until they are received on time and in full.
• Enter inventory transactions and verify, enter and review system prices against purchase and sales orders, attaching documents when required.
• Process customer returns according to Jotun's guidelines and procedure.
• Ensure order information is accurate to facilitate invoice processing, and resolve invoice inquiries and discrepancies.
• Work with the Finance Department on disputed credit items and ensure exception and promotion pricing follows company guidelines.
• Log customer complaints in the company's complaint database.

Required profile

• 1-2 years' experience in administration; exposure to a customer service or call centre role is highly regarded.
• Relevant tertiary degree desirable.
• Full working rights.
• Attention to detail, sense of urgency, strong interpersonal and communication skills, and a strong work ethic as a team player.

What we offer

• Career development including on-the-job experience and Jotun Academy, the in-house development academy.
• A fast-growing paint company with proven financial success.

The position is regular and full time; the closing date is 05.11.2026.