Customer Experience and Bookings Coordinator

About the role

Join a fast‑growing educational travel team delivering international and domestic tours. You will be the main point of contact for clients after booking, ensuring seamless travel experiences from quote to final documentation.

Key responsibilities

• Prepare quotes and itineraries for LGT and TLA brand tours.
• Book all trip components and maintain accurate records in SharePoint.
• Communicate with suppliers and partners to secure necessary information.
• Track tour timelines with the Senior Operations Officer to meet schedule targets.
• Distribute final travel documentation and handle client queries on itinerary changes, ticketing, insurance, and contracts.
• Assist with airline quoting and flight logistics.

Required profile

• Passion for travel with hands‑on travel experience.
• Ability to manage high volume workloads, prioritize tasks and multitask.
• Reliable, adaptable and eager to learn.
• Previous experience in a travel‑related role.

Required skills

• GDS (e.g., Amadeus, Sabre) – preferred.
• Proficiency with Microsoft Office.
• Experience using SharePoint for document management.

What we offer

• Flexible hybrid working – vibrant co‑working space in South Yarra and remote options.
• Opportunities for professional development, training and career progression.
• Travel experiences on Latitude itineraries within Australia and internationally.
• Office perks such as yoga, breakfasts, car parking and easy train access.