Customer Development Analyst - Coles

About the role

Mars Pet Nutrition ANZ is seeking a Customer Development Analyst to join its Coles account team in Melbourne, Victoria. Reporting to the Customer Development Head, the analyst is the operational backbone and analytical engine behind one of the largest retail partnerships, supporting a core commercial portfolio. The role is permanent and full time, and offers a pathway into National Account Management or Commercial Strategy.

Key responsibilities

• Own end-to-end administrative and commercial processes for the Coles customer relationship, covering promotional programs and new line introductions.
• Oversee accrual management, claims reconciliation and deduction resolution, providing financial analysis and recommendations to improve ROI and efficiency.
• Support the Coles enrichment and activation process for New Product Development, promotional submissions and pricing execution with Customer Development Leads.
• Partner with internal teams and external retail stakeholders on Joint Business Plans, generating insights and commercial solutions.
• Take commercial ownership of a dedicated Coles Pet Care sub-category, building relationships with Coles Category Managers and executing category strategies.
• Identify process bottlenecks and champion automation, simplification and reporting improvements across Mars and Coles.

Required profile

• A tertiary degree in Business, Commerce, Marketing or a related discipline is preferred, or equivalent practical FMCG/retail experience.
• Analytical rigour: ability to use sales, scan and financial data to find commercial insights and evaluate promotional performance.
• Strong interpersonal and communication skills, able to influence peers and build long-term customer relationships.
• Proactive, organised and able to balance competing deadlines in a fast-paced retail environment.

Required skills

• High proficiency in Microsoft Excel.
• Prior experience with trade management / accrual platforms (e.g. Promax) and retail scan data tools is advantageous.