Customer Care Coordinator

About the role

Amplar Home Health, part of Medibank's unified health services brand Amplar Health, is looking for a Customer Care Coordinator. You will be the first point of contact for customers and stakeholders, delivering empathetic, timely support and coordinating care across the program. The role is full-time and permanent.

Key responsibilities

• Handle incoming queries by phone, email, fax and digital channels
• Perform admin and data entry using Microsoft Office and internal systems
• Update client records, liaise with clinical staff and track referrals
• Provide accurate information on Amplar Home Health programs
• Make outbound calls to welcome new clients and follow up on referral requests

Required profile

• Customer-first mindset and a passion for helping others
• Strong communicator, resilient, empathetic and calm under pressure
• Comfortable juggling priorities in a fast-paced environment
• Experience in customer service, admin or healthcare is a bonus

Required skills

• Confident use of Microsoft Office and multiple systems

What we offer

• 7-day rotating roster, shifts between 7am and 8pm SA time, with one weekend shift per fortnight
• Penalty rates for late shifts, weekends and public holidays
• Office-based work in Adelaide, Sydney, Melbourne or Brisbane, or the option to work from home