Contact Centre Agents – Multiple Positions
Transport for NSW · Conseil de la région de Dubbo
Job description
About the role
Join a team delivering people support services across phone, live chat and administrative channels. You will resolve complex enquiries, process transactions and help improve the customer experience.
Key responsibilities
- Provide high‑quality customer service in a fast‑paced, high‑volume environment.
- Resolve complex enquiries and process related transactions.
- Contribute to continuous improvements that enhance service delivery.
- Meet performance targets and quality standards.
Required profile
- Strong communication, problem‑solving and empathy skills.
- Ability to manage competing priorities and deliver positive outcomes.
- Customer‑focused professional who enjoys helping people.
- Willingness to learn new systems and work collaboratively.
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Transport for NSW
Conseil de la région de Dubbo
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