Customer Support Representative

About the role

Komatsu Australia is hiring a Customer Support Representative in its Fairfield head office. You will deliver responsive customer support in a fast-paced, service-focused environment, supporting customers while working across internal systems and collaborating with your team to keep operations running smoothly. As you build product and systems knowledge, you will handle customer enquiries, provide high-quality service and use your mechanical aptitude to guide parts and service-related conversations.

Required profile

• Strong customer service and communication skills, able to work with customers and internal stakeholders.
• Mechanical aptitude or a genuine interest in how engines, vehicles or equipment work; experience in automotive, motorcycles, caravans, cycles or similar industries is highly regarded.
• Confidence using systems and learning new technology, with an open mind to evolving tools and processes.
• A positive attitude, sound judgement and willingness to learn.

What we offer

• Families policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave and other family-friendly benefits.
• Income protection insurance through the company superannuation fund.
• Career recognition, awards, flexibility, further education studies and internal career development.
• Health discounts with Bupa and a wellbeing solution with Telus Health.
• Travel discounts with Avis, Qantas, Crown, IHG and travel agents.
• Potential yearly bonus and a $3,000 referral payment for bringing in a new employee.