Contact Centre Agent – Burwood
Transport for NSW · Burwood
Job description
About the role
Join Transport for NSW as a Contact Centre Agent, providing responsive customer service across phone, live chat and digital enquiries. You will process requests accurately while supporting a flexible, multi‑skilled service model.
Key responsibilities
- Deliver customer service via multiple channels, handling enquiries and transactions.
- Build capability in Electronic Document Management, Fleet Management and Travel Services through cross‑training.
- Use various systems and knowledge resources to manage competing priorities and ensure timely outcomes.
Required profile
- Strong customer service, communication and problem‑solving abilities.
- Ability to learn new systems, manage priorities and maintain accuracy.
- Adaptable, collaborative and eager to develop skills across multiple service areas.
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Transport for NSW
Burwood
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