Consumer Strategy and Operations Manager

About the role

Uber Eats Australia and New Zealand are seeking a Consumer Strategy and Operations Manager to lead cross‑platform growth initiatives. The role will coordinate the Eats XLOB workstream, linking Mobility and Delivery businesses to increase multi‑product adoption and drive incremental trips.

Key responsibilities

• Own the Eats XLOB workstream, championing cross‑platform growth and ensuring alignment with Mobility counterparts.
• Identify and size XLOB opportunities using data to map consumer journeys between Eats and Rides, pinpoint conversion gaps and quantify incremental value.
• Translate complex data into strategic recommendations, build business cases and secure senior stakeholder buy‑in.
• Develop and iterate the XLOB playbook, testing levers such as in‑app cross‑promotion and bundled offers.
• Deploy consumer campaigns in ANZ and scale successful tactics into repeatable strategies.
• Advocate for the ANZ consumer experience by identifying pain points and collaborating with cross‑functional teams to improve usability and satisfaction.

Required profile

• Strong analytical mindset with proven data‑driven decision‑making abilities.
• Meticulous attention to detail and rigorous documentation habits.
• Demonstrated strategic thinking in high‑growth, dynamic environments.
• Adaptable and innovative, thriving in fast‑paced settings and shifting priorities.
• Excellent problem‑solving skills and ability to manage multiple emerging issues simultaneously.

Required skills