Client Success Account Manager

About the role

We are seeking a commercially minded Client Success Manager to grow our relationships with Australia’s leading real estate agents and agencies. You will drive product adoption, expand revenue and ensure long‑term client satisfaction.

Key responsibilities

• Grow existing accounts by identifying upsell and cross‑sell opportunities.
• Drive product adoption and integrate our solutions into clients’ daily operations.
• Build and maintain trusted relationships with agents, principals and senior decision‑makers.
• Own client retention by proactively addressing challenges and ensuring continued value.
• Provide regular performance reviews and recommend next steps to achieve client goals.
• Collaborate with product, sales and operations teams to turn client feedback into product improvements.

Required profile

• Experience in client success, account management, sales or a similar commercial role.
• Excellent communication and relationship‑building skills with senior stakeholders.
• Strong commercial instinct with a proactive, ownership‑driven mindset.
• Ability to identify opportunities, turn them into results and handle difficult conversations.
• Highly organised with strong attention to detail.

Required skills

• None explicitly listed