Client Services Officer

About the role

O'Brien Criminal & Civil Solicitors is an award-winning criminal and civil law firm based in the Sydney CBD. It is seeking a full-time, in-office Client Services Officer to help ensure client satisfaction and smooth office operations. The role suits an organised, client-focused person who wants to contribute in a fast-paced legal environment.

Key responsibilities

• Answer phone calls
• Manage prospective client inquiries and take ownership of the client pipeline
• Coordinate client communications and document preparation
• Schedule appointments and maintain accurate calendars
• Carry out a variety of administrative tasks supporting legal professionals

Required profile

• Excellent organisational skills, time management and attention to detail
• Professionalism and composure when handling sensitive, high-pressure client interactions
• Commitment to delivering exceptional client satisfaction
• Excellent written and verbal communication, able to explain complex information clearly
• Australian citizenship, permanent residency or a valid work permit/visa with full unrestricted working rights
• Advantageous: experience in a legal environment and experience resolving client concerns professionally and empathetically

Required skills

• Office software
• Client relationship management (CRM) systems

What we offer

• Work with an award-winning firm recognised for excellence in criminal and civil law
• A skilled and supportive team with regular social events
• Work with a meaningful impact on the community and clients served

To apply, send your CV by email or use the Seek application link provided in the original posting.