Client Services Coordinator

About the role

A premium artisan food distributor based in the West Ryde/Meadowbank area is looking for a Client Services Coordinator. The role is the main point of contact for clients and the Sales Team by phone, email and Slack, owning the client experience end to end while supporting key accounts and financial processes. It reports directly to the Director, with no weekends and an immediate start.

Key responsibilities

• Process orders and follow up on invoices and payments
• Make outbound calls for relationship building and lead generation
• Prepare weekly reports and liaise with warehouses and couriers
• Answer inbound enquiries with a proactive, solutions-focused approach
• Assist with lead setup, onboarding and accurate record keeping

Required profile

• 2+ years of experience in a phone-based client service role
• Strong verbal and written English communication skills
• Attention to detail and organisational skills
• Proactive, problem-solving approach in a fast-paced environment

Required skills

• Strong Excel and Outlook skills
• ODOO and Slack highly regarded

What we offer

• Salary of $75,000 - $85,000 per year plus superannuation
• Monday to Friday, 9-5, in a small team of 4-5 people
• Smart casual, child and dog-friendly office near trains and buses
• Opportunity for growth in a fast-growing business