Client Onboarding Specialist

About the role

Resly, a hospitality management software company, is hiring a Client Onboarding Specialist to welcome new clients and set them up for success. You will guide customers through the platform from kickoff to go-live, providing training and ensuring a smooth transition. The role sits on the Onboarding Team and is described as a mix of project management, product education and customer experience.

Key responsibilities

• Lead new clients through the onboarding journey from kickoff to go-live
• Deliver training sessions and product education tailored to customer needs
• Configure customer accounts and ensure accurate, high-quality setup
• Identify and remove onboarding blockers quickly and proactively
• Manage timelines and keep onboarding projects on track
• Build strong relationships with customers as their trusted guide early on
• Collaborate with Support, Product and Sales to improve onboarding processes
• Capture customer feedback and identify opportunities to improve the onboarding experience

Required profile

• Experience in customer onboarding, implementation or customer success (ideally in SaaS)
• Strong communication and presentation skills, able to train and guide customers
• Highly organised, able to manage several onboarding projects at once
• Proactive problem solver comfortable working cross-functionally in a fast-paced environment
• Ability to build rapport with a wide range of customers
• Experience working remotely and collaborating across time zones

Nice to have

• Hospitality, property management systems or similar industry experience
• Familiarity with SaaS onboarding tools and processes
• Experience configuring software systems or handling data migrations
• Exposure to tools such as Intercom or Monday.com

What we offer

• Salary of $75,000 - $90,000
• Work from anywhere in Australia or New Zealand
• Significant growth opportunity as the company scales
• A chance to influence customer experience and onboarding processes