Claims Treatment Specialist – Pharmacy

About the role

Join EML’s Claims Treatment team to provide expert pharmacy advice for workers compensation and personal injury claims. You will work with injured workers, doctors and prescribers to optimise medication plans, especially focusing on high‑risk medicines, and support safe, holistic recovery outcomes.

Key responsibilities

• Develop and implement strategies to optimise medication and treatment management.
• Assess high‑risk medication use and provide clinical opinions on treatment strategies.
• Liaise with treatment providers to negotiate medication types, dosages, and utilisation.
• Educate injured workers, employers and stakeholders on medication use and associated risks.
• Identify the need for and refer to external services such as Pharmacy Reviews or Independent Medical Examinations.
• Provide training and support to operational team members on medication management best practices.

Required profile

• Bachelor’s degree in Pharmacy and current AHPRA registration.
• Minimum 5 years of clinical pharmacy experience, including work with high‑risk medications (e.g., opioids, pain‑management therapies, medicinal cannabis).
• Demonstrated experience in clinical practice within community, hospital or aged‑care settings.
• Strong knowledge of disability and injury management best practice.
• Understanding of the personal injury and workers‑compensation industry is desirable.

Required skills

• Medication management
• High‑risk medication assessment
• Clinical pharmacy expertise
• Pharmacology knowledge
• Medication review processes

What we offer

• Full‑time, fixed‑term contract until 30 June 2027.
• Work‑from‑home flexibility up to three days per week after month three.
• Opportunity to make a positive impact on injured workers’ recovery journeys.