Claims Executive

About the role

We are seeking a talented individual to join our Strata Claims Team at Marsh in Brisbane. This hybrid role requires at least three days a week in the office and involves managing a varied portfolio of strata and homeowner claims, with exposure to other lines such as healthcare and liability.

Key responsibilities

• Establish and maintain excellent relationships with clients, repairers, assessors and other stakeholders.
• Manage end‑to‑end insurance claims in line with GICOP requirements, ensuring compliance with statutory guidelines and internal SLAs.
• Interpret policy terms, conditions and exclusions up to delegated authority limits and escalate when necessary.
• Identify and flag suspicious or potentially fraudulent claims for review.

Required profile

• 1‑2 years of experience in strata or landlord insurance.
• Ability to work to deadlines and within SLA timeframes.
• Broad knowledge of insurance industry and claims processes.
• Strong analytical, organizational and communication skills.

Required skills

• Experience with GICOP claim handling processes.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive culture with diverse colleagues.
• Hybrid work flexibility with at least three days onsite.