Change Lead - Institutional Division

About the role

ANZ is looking for a Change Lead in its Institutional division to lead the rollout of the Global Digital Verification (eKYC) capability and the Authorised Signatories Master program. The role acts as the key interface between the project, the Chief Operating Officers and their delegates, and the stakeholders of the relevant functions, ensuring the change is delivered smoothly and successfully. The position is permanent or 12-month fixed-term, full-time (40 hours per week), based in Melbourne, Sydney or Brisbane.

Key responsibilities

• Lead change management activities, especially for the rollout of eKYC and the Authorised Signatories Master program
• Plan and execute change activities, including change impact analysis, operating model and process design, documentation, training, communication and post-implementation support
• Work with stakeholders such as Institutional KYC Onboarding teams, Channel registration and Products & Services to deliver the initiatives within budget and timelines
• Contribute to requirements sign-off, UAT and non-financial risk assessments, and support the rollout of other Digital Backbone initiatives
• Drive awareness and adoption of the agenda with a concrete matrix, and align AU, GCC and projects to meet strategic objectives
• Manage plans, risks, issues and dependencies, and maintain project health metrics such as sprint reporting and velocity charts

Required profile

• Ideal background in Institutional customer onboarding, services, products and channels
• Ability to work autonomously on moderately complex tasks, collaborate in a team and communicate clear findings
• Experience at senior levels and maintaining credibility through solid delivery against commitments
• Implementation or change manager experience in financial services

Required skills

• Expertise in automation and digital project and programme life cycles
• Understanding of the risk management framework in financial services, applied in project management and operations

Applicants are not expected to have all these skills; a growth mindset is valued. Applications are made through the ANZ careers site using reference number 126460.