Change and Communications Lead (Membership)

About the role

My NRMA is looking for an experienced Change and Communications Lead (Membership) to join its Project Management Office. The role covers change management across the Membership portfolio and coordinates internal communications and engagement activities. It is a full-time permanent position with a hybrid arrangement across the Sydney CBD and Olympic Park offices.

Key responsibilities

• Plan and deliver change management activities so change is understood, accepted and embedded
• Build the profile and engagement of MyNRMA Rewards and lead Membership-wide internal communications
• Partner with project teams, Product, Technology, Marketing and Brand, Strategy, Legal and Compliance and frontline operations
• Conduct stakeholder and change impact assessments and develop integrated change, communication, engagement and readiness plans
• Prepare Contact Centre and frontline teams with FAQs, key messages, briefing packs, talking points and learning modules
• Facilitate workshops, showcases, briefings and feedback sessions, and run readiness checks and post-implementation reviews
• Manage the internal communications and engagement plan, including Town Halls and video presentations for senior leaders
• Draft and publish communications across Viva Engage, email, presentations, leader packs and videos
• Run engagement initiatives such as incentive programs, competitions, leaderboards and the Rewards app champion network

Required profile

• 5+ years' experience in change management, internal communications and employee engagement, preferably in a complex, customer-facing organisation
• Proven experience managing change and adoption with a structured methodology, and delivering change across multiple concurrent projects
• Experience delivering internal communications for a business unit or enterprise audience
• Experience designing and managing engagement initiatives, incentive programs, competitions or champion networks
• Relevant qualification in communications, business, marketing or a related discipline (desirable but not essential)

Required skills

• Change management certification such as Prosci, ADKAR or equivalent, with practical application
• Agile and/or traditional delivery approaches
• Excellent written, verbal and editorial skills
• Stakeholder management across C-suite, project teams, Product, Technology, Marketing and Brand, Legal and Compliance and frontline teams

What we offer

• Flexible leave and well-being benefits
• Travel discounts on SIXT car rental, cruises and accommodation at NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership with Roadside Assistance and discounts on fuel, groceries, gym memberships and more
• Discounts on NRMA personal insurance products
• Career growth and relocation opportunities across the NRMA Group