Casual Officer Customer Contact

About the role

Gympie Regional Council is recruiting 5 casual employees for its Customer Contact Team in Gympie, Queensland. The role delivers high-quality, professional customer service, meeting quality standards, processes and documentation needs, and responding to customer requests and enquiries by phone, online and face to face.

Key responsibilities

• Provide accurate, consistent and complete information to internal and external customers through first contact resolution, across phones, online and face-to-face channels.
• Complete customer action requests, attend to enquiries and process transactions, resolving issues with conflict resolution and negotiation skills when needed.
• Receive Council payments accurately and on time, and carry out daily banking reconciliation in line with policies and procedures.
• Stay aware of Council events and contribute to the team culture, supporting peers and identifying customer service improvements.

Required profile

• Outstanding verbal, written and active listening skills, able to relate to customers at all levels.
• Experience in a high-demand customer service environment, including conflict management and resolution.
• Ability to work autonomously or in a team, handle high volumes and multi-task.
• Commitment to ongoing development.
• Current, maintained Queensland 'C' class driver's licence.

Required skills

• Understanding and applying policies and procedures to serve customers accurately and on time.
• Experience or exposure to customer request management (CRM) systems and practices.

What we offer

• Casual hourly rate of $42.65 plus 25% casual loading and up to 15% superannuation.
• Health and wellness programs, including a Fitness Passport with subsidised gym access.
• Salary sacrifice and salary packaging options.
• Employee assistance program with free confidential counselling.

Applications close on 13 December 2026; only applications submitted through the Council's online system will be considered. Applicants must complete the online form, attach their resume, cover letter and copies of qualifications and licences, and expect background checks including references, medical and police checks.