Casual Customer Service & Sales Consultant - Norwood

About the role

Telstra is hiring a casual Customer Service and Sales Consultant for its Norwood store. You will give frontline support by helping customers choose products, activate services and troubleshoot basic issues, creating positive experiences through good communication and adherence to retail standards. The role shows foundational autonomy and supports both customer satisfaction and store performance.

Key responsibilities

• Help customers find the right products and services for their needs
• Stay up to date with the latest gadgets and services and offer informed advice
• Use consultative selling to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment and help everyone reach store goals

Required profile

• Natural communicator who enjoys making customers' days better
• Solution-oriented, able to think on your feet and tailor solutions to each customer
• Motivated to achieve sales targets and KPIs
• Eager to learn and grow in a dynamic environment
• Resilient and positive, even when busy
• Customer-facing experience is a plus but not required

What we offer

• Plus 12% superannuation
• 30% off Telstra services and offers with over 240 brands and partners
• 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave and the option to buy up to 4 extra weeks of leave
• Flexible working hours and a supportive approach to parental leave
• Access to over 17,000 learning programs via LinkedIn Learning and career development opportunities
• Performance rewards and recognition programs

To apply, use the Apply Now button on the listing; after applying, follow the assessment steps sent by the recruitment partner.