Case Manager - Intensive Family Support, Hervey Bay

About the role

IMPACT Community Services Limited is seeking a Case Manager for its Intensive Family Support program in Hervey Bay. This is a full-time, fixed-term role until 30 June 2027, with the possibility of extension. The role supports vulnerable and at-risk families to build their capacity to safely care for and nurture their children.

Key responsibilities

• Work directly with families experiencing domestic and family violence, trauma and child protection concerns.
• Support families to create positive, sustainable change and improve safety and wellbeing outcomes for children.
• Conduct comprehensive assessments, case planning and goal setting with vulnerable families.
• Undertake home visits and provide practical, strengths-based support in the community.
• Collaborate with specialist DFV practitioners, Child Safety and other community agencies.
• Manage your own caseload within a supportive, experienced multidisciplinary team.
• Apply trauma-informed, culturally safe and family-centred practice approaches.

Required profile

• Degree qualification in Human Services or a related discipline.
• Experience supporting vulnerable children, young people and families, or a strong understanding of the challenges they face, including family violence and child protection concerns.
• Knowledge of David Mandell's Safe and Together methodology and current knowledge of Domestic Violence legislation.

Required skills

• Excellent interpersonal and communication skills, able to build rapport, advocate, negotiate and manage conflict.
• Strong case management, assessment and report-writing skills, including evidence-based recommendations.
• Ability to manage competing priorities and timeframes.

What we offer

• Fortnightly rostered day off and a long weekend.
• Birthday bonus day off.
• Salary packaging up to $18,500 per year.
• Paid 2 hours per month to donate to a chosen cause.
• Advancement opportunities, leadership programs and a Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Corporate gym membership offer.
• Working with Children clearance reimbursement after probation.

To apply, submit a cover letter explaining why you are a good match, your current resume and the position description through the employer's careers page. Background checks, including a Working with Children check, may be required before employment.