Child and Youth Mentor (Contract) - Hervey Bay

About the role

IMPACT Community Services Limited is seeking multiple full-time fixed-term Child and Youth Mentors for its Family Mental Health Support Service (FMHSS) program in Hervey Bay. The roles end on 30 June 2027 and provide flexible, responsive, non-clinical mental health services to children and young people affected by, or at risk of, a mental health condition, and their families and carers.

Key responsibilities

• Provide short and long-term interventions including assessments, goal setting, Family Action Plans, referrals and practical support.
• Deliver ongoing case management and continuity of care in a culturally sensitive environment.
• Conduct needs and risk assessments to identify supports and pathways that improve client outcomes.
• Build client capacity through education and evidence-based programs delivered individually and in groups.
• Connect clients with community resources through information, referrals and advocacy.
• Promote the FMHSS program and IMPACT services through community engagement and awareness activities.
• Maintain accurate, timely and compliant client records, including case notes, supportability and departmental databases.
• Ensure compliance with confidentiality, contractual obligations, legislation and professional standards, including Child Safe and Disability Service Standards.

Required profile

• Demonstrated experience supporting young people (up to 18 years) experiencing mental health challenges, with strong interpersonal and relationship-building skills.
• Strong understanding of mental health, trauma-informed practice and recovery-oriented approaches, able to give strengths-based, holistic and culturally appropriate support.
• Knowledge of child development, early intervention and child protection principles.
• Ability to manage challenging behaviour and respond calmly and professionally in complex situations.
• A Certificate IV in Youth Work, Community Services or similar vocational qualification is desirable.

What we offer

• Rostered day off every two weeks and a long weekend.
• Salary packaging up to $18,500 per year.
• Birthday bonus day off and paid 2 hours per month to donate to a chosen cause.
• Advancement opportunities, leadership programs and a Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Working with Children clearance reimbursement after probation.

To apply, submit a cover letter explaining why you are a good fit, your current resume and the position description. Background checks, including a Working with Children check, may be required before employment.