Care Partner – Support at Home Program

About the role

The Care Partner is the designated care manager under the Support at Home Program, based in Braybrook and reporting to the SaH Coordinator. The role delivers care management so that older people can live safely and independently at home, within a rights-based, person-centred framework. It covers planning, monitoring, service coordination and education, with a focus on wellness, reablement and culturally safe care.

Key responsibilities

• Develop individualised care plans within 28 days of starting, aligned with the Notice of Decision, assessment and approved Support Plan, and set up quarterly budgets
• Work with clinically qualified Care Partners (e.g. nurses, social workers, allied health) when needs exceed general care management
• Manage the Assistive Technology and Home Modifications pathway, including education and integration of assistive technology
• Review care notes and data, identify risks, run at least monthly care management activities and annual care plan reviews, and support Support Plan Reviews through My Aged Care
• Monitor budgets and spend, liaising with service providers
• Build relationships with participants and supporters, communicate with GPs, allied health and service coordinators, and take part in case conferences
• Educate participants and informal carers on aged care navigation, assistive technology, wellness and health literacy
• Maintain accurate care notes and compliant claims, and refer prospective and existing consumers to My Aged Care or ACAS
• Provide brokerage services such as home safety assessments, arrange and monitor services for service buyers, and give feedback to them
• Provide 24-hour on-call cover on a rotating basis, help collect statistics, attend team meetings and be flexible with hours to cover leave

Required profile

• Diploma in Community Services, Aged Care, Case Management or equivalent experience
• Experience in care coordination or case management in aged care, health or disability services
• Understanding of the Support at Home Program, Quality Standards and aged care rights
• Good English and Vietnamese
• Current Police Check or NDIS Worker Screening Check, full COVID-19 vaccination and current First Aid/CPR certificates

Required skills

• Competence in interpreting clinical guidance and escalating appropriately
• Strong communication, empathy and cultural competence
• Skilled in care management or CRM systems

What we offer

• SCHADS Award with all entitlements
• Salary packaging up to $15,900 plus a meal and entertainment card
• Flexible working, including partial work from home
• Paid parental leave funded by the employer (conditions apply)
• Employee Assistance Program, wellness leave, free flu shots and ongoing training and development