Care Coordinator - Housing Support

About the role

Twenty10 is seeking an experienced peer worker to join its Housing team within the Client Services Team, supporting clients in a transitional housing program. The role works within a person-centred, trauma-informed practice framework to provide safer spaces and opportunities for LGBTIQA+ young people. It is a part-time, fixed-term contract until 2030 at 67.5 hours per fortnight, paid at SCHADS L4, working 9.30am to 5.00pm and based in Newtown, Sydney.

Key responsibilities

• Provide housing-related advocacy and support, internal and external referrals, goal-setting plans and regular meetings, and facilitate brokerage and other client requests.
• Share responsibility for client intake, short-term case management for clients not in the housing program, referrals and support across all client activities, and specialist information for stakeholders.
• Create, implement and review support plans according to the operational plan, funding deliverables, organisational policy and best practice.
• Help service users move into and set up their accommodation in line with Twenty10 policies.
• Provide soft entry, triage, intake, assessments and referrals, and advocate with families, friends, service providers and community, including co-case management across government and non-government agencies.
• Coordinate support across all Twenty10 programs, including crisis intervention, drop-in groups, projects and events, and ongoing short-term case management outside the housing program.
• Safeguard vulnerable persons by identifying and reporting concerns of abuse or neglect under mandatory reporting guidelines.
• Maintain service user files and data on time.

Required profile

• Demonstrated understanding of the challenges, systems and public policy affecting LGBTIQA+ people, especially young people, including mental health, self-determination, bodily autonomy, homelessness, peer and family rejection and experiences of harassment and violence.
• Relevant tertiary qualification and/or at least 2 years' experience in a housing support role, preferably in a specialised LGBTIQA+ service organisation.
• Current NSW Working with Children Check and a current NSW driver's licence; willingness to travel as part of the role.

Required skills

• Strong working knowledge of Microsoft Office (Outlook, Word and Excel), internet applications and databases, and willingness to learn new programs.

What we offer

• Individual practice supervision and professional development for all Client Services Team staff.
• Salary sacrificing and EAP support.