Business Support, Facilities Support

About the role

JLL is hiring a Business Support, Facilities Support person for a client-based in Heatherton, Melbourne. The role is an entry point into facilities management, with a strong focus on customer and client management. It covers day-to-day operations across key facilities management functions and office administration, working onsite five days a week in close partnership with the local facilities team and the wider global facilities network.

Key responsibilities

• Serve as the first point of contact for facilities-related enquiries and the onsite contact and support for vendors and contractors
• Provide OHS support and representation for the Heatherton office
• Manage monthly work orders, including opening, closing and raising requests
• Oversee purchase orders and related financial administration
• Act as front office representative for visitors, contractors and vendors
• Manage security and access for staff, vendors and visitors
• Coordinate with key stakeholders across the client portfolio, including onsite managers, directors, employees and contractors
• Work closely with the facilities manager on day-to-day operations and project-related work
• Uphold strict security and office protocols, with a strong focus on employee health and safety

Required profile

• Proactive, customer-focused individual with strong interpersonal and communication skills
• Comfortable acting as a first point of contact and managing multiple stakeholders
• Prior experience in office administration, customer service or facilities support is advantageous
• Good understanding of, or willingness to learn, OHS practices and workplace safety standards
• Strong organisational skills, able to manage work orders and purchase orders accurately
• Collaborative team player who can work independently while coordinating with onsite and global teams
• Availability to work onsite five days a week

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work