Business Development Manager

About the role

Parcel Protect, backed by NTI, an Australian specialist insurer, helps retailers resolve lost, stolen and damaged parcels so they can protect customer relationships and brand reputation. It is looking for a Business Development Manager to grow its presence across the Australian market by introducing retailers to its solution. The role is based in the Brisbane office, full time, and suits someone who enjoys introducing new ideas, creating demand and shaping the direction of a growing business.

Key responsibilities

• Identify, engage and convert prospective customers across the eCommerce, retail and marketplace sectors.
• Build and maintain a pipeline through proactive prospecting by phone, email, LinkedIn and other channels.
• Develop relationships with founders, eCommerce leaders and key decision-makers, understanding their challenges and demonstrating value.
• Manage opportunities through the full sales cycle, from initial engagement to proposal development and close.
• Deliver presentations, demonstrations and business proposals tailored to customer needs.
• Grow new business and identify opportunities to maximise long-term customer value.
• Build relationships with agencies, technology partners, platforms and industry networks.
• Work with marketing, customer success and leadership teams to refine messaging and support market education.
• Maintain accurate CRM records, pipeline visibility and sales forecasting.

Required profile

• Experience in business development, outbound sales, lead generation or new business acquisition.
• A track record of achieving or exceeding sales and pipeline generation targets.
• Experience selling SaaS, technology or business services, or exposure to eCommerce, logistics or customer experience solutions is highly regarded; insurance experience is not required and training is provided.
• Comfortable introducing new concepts and engaging decision-makers in a fast-paced sales environment.

Required skills

• Prospecting by phone, email and LinkedIn.
• CRM platforms to manage opportunities, pipeline and forecasting.
• Excellent communication and relationship-building skills.

What we offer

• Commitment to employee development and ongoing study.
• Up to 50% discount on a range of personal insurance products.
• Discounts on over 350 retailers across Australia.
• Supportive team culture and the option to apply for flexible working arrangements.