Business and Process Analyst – Client Onboarding

About the role

PwC is looking for a Business and Process Analyst to redesign the end‑to‑end client onboarding process. Based in Sydney, you will work with client‑facing, risk and operations teams and the Automation & Agentification squad to create streamlined, risk‑robust processes.

Key responsibilities

• Lead discovery and current‑state mapping of onboarding processes using BABOK‑aligned techniques and performance measures.
• Diagnose root causes, duplicated data capture and control gaps, then prioritize redesign opportunities.
• Design future‑state processes, user journeys and onboarding pathways that eliminate non‑value activities.
• Translate designs into business requirements, user stories, acceptance criteria and capture automation/AI opportunities.
• Support pilots, process testing, business validation and prepare operating procedures and transition materials.
• Facilitate workshops, interviews and walkthroughs to build shared understanding and identify automation early.

Required profile

• Proven experience leading end‑to‑end process optimisation or re‑engineering in complex, multi‑stakeholder organisations.
• Strong process‑mapping skills (BPMN, swimlanes, value‑stream, customer‑journey).
• Application of Lean, Six Sigma or similar methods to remove waste and standardise processes.
• Experience with client onboarding and regulated risk processes (AML/CTF/KYC/CDD).
• Ability to measure process performance and build a case for change using quantitative and qualitative evidence.

Required skills

• BPMN process‑mapping
• Visio
• Miro
• Microsoft Whiteboard
• Jira
• Process‑mining tools (Signavio, Celonis)
• Salesforce (or similar CRM/workflow platforms)

What we offer

• Opportunity to work with leading organisations and cutting‑edge technology.
• Inclusive environment committed to diversity and First Nations prosperity.
• Flexible work arrangements to choose when, where and how you work.
• Clear career progression with continuous learning and leadership development.
• Generous leave entitlements, including floating public holidays, birthday leave and additional leave purchase.
• World‑class parental leave policy of up to 26 weeks for caregivers.