Branch Licensee in Charge + Senior Relationship (Strata) Manager

About the role

Smarter Communities, one of Australia's largest privately owned community management companies, is offering a hybrid role combining the relationship focus of a Senior Relationship (Strata) Manager with the leadership of a Branch Licensee in Charge. You will manage a portfolio of strata communities and help set supervision, compliance and best-practice standards across the branch, supported by experienced leaders, service teams and technology.

Key responsibilities

• Manage a portfolio of strata communities and act as key relationship manager for committees and stakeholders
• Provide guidance on strata legislation, bylaws and governance requirements
• Handle correspondence from owners, tenants and contractors professionally and in a timely way
• Coordinate quotes, approvals and work orders with the Repairs & Maintenance team
• Prepare and run AGMs, EGMs and committee meetings, including agendas, budgets and minutes
• Manage client retention, resolve first-level complaints and oversee portfolio financial matters and compliance obligations
• Monitor compliance with management agreements, insurance obligations, AGM requirements and fee-for-service obligations, and report metrics, risks and exceptions to the Branch Manager and Corporate Licensee in Charge
• Escalate non-compliance, misconduct, consumer harm risks, privacy breaches or trust account concerns promptly
• Support licensing, CPD, training plans and work experience oversight
• Draft NSW Fair Trading, tribunal and regulator responses for review by the Corporate Licensee in Charge

Required profile

• Class 1 Strata Manager experience with a strong track record of managing your own portfolio
• Current Class 1 licence
• Current driver's licence and access to a vehicle
• Strong knowledge of strata legislation and governance requirements

Required skills

• Communication, stakeholder management and relationship-building
• Ability to manage competing priorities with accuracy and attention to detail
• Organisational, financial and problem-solving skills
• Solutions-focused approach and collaborative mindset

What we offer

• Hybrid working arrangements
• Ongoing training, coaching and professional development
• Birthday leave and option to buy additional annual leave
• Schedule B commission program
• Employee referral and recognition programs
• Wellbeing initiatives and Employee Assistance Program
• Team events, study assistance and development opportunities