Banking Consultant – Retail Banking, Sydney

About the role

ANZ is hiring a Banking Consultant for its Retail Banking division in Sydney (665 George Street). The role is based mainly in branches and supports customers' end-to-end financial needs, from transaction activities to needs-based conversations and education on financial solutions, including digital ones. It is a permanent position with 40 hours per week.

Key responsibilities

• Help customers meet their financial needs and goals, completing transactions and fulfilling products according to the consultant's accreditation level.
• Deliver a high standard of customer service so customers become strong advocates of ANZ.
• Act as a role model and peer coach within a collaborative team.
• Contribute to higher customer engagement and advocacy and create real customer value.
• Support bank programs and initiatives.
• Know your customer from a risk perspective and comply with ANZ and branch policies and procedures.

Required profile

• Ideally retail experience; a growth mindset is valued.
• Ability to multi-task and adapt to change and ambiguity.
• Willingness to work in a collaborative team.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.

Required skills

• Exceptional customer focus; retail experience is an advantage.
• Working knowledge of digital channels is an advantage.

Applications are made through the ANZ careers site using reference number 126239.