Trade Documentation Officer

About the role

ANZ is hiring a Trade Documentation Officer in its Group Operations division, based at 242 Pitt Street, Sydney. The role ensures that all trade paper documentation activities (receipt, coordination, scanning, indexing and follow-up) support strong customer outcomes and timely trade transaction processing. It is a full-time, 40-hour week position.

Key responsibilities

• Handle, scan and index trade documents within agreed turnaround times, managing non-financial risk and compliance parameters
• Split, scan and index work items onto Trade 360, and manage the queue in Trade 360
• Provide information needed for document processing and monitor transactions against standard and customer-specific SLAs
• Ensure every item is complete and attached to its request record
• Print and execute guarantees according to documented process and organise guarantee swaps
• Use the agreed external courier for trade document delivery
• Take ownership of document-related customer enquiries and give customers timely updates on status and outcomes
• Comply with bank policies, procedures (including trade sanctions) and regulatory requirements, and adhere to loss control procedures

Required profile

• Good organisational, communication and interpersonal skills
• Good time management and prioritisation, able to work within short timeframes to meet customer demands
• Customer service: ability to interpret customer requirements from documents and requests
• A basic understanding of trade and supply chain products is desirable but not essential

The role is permanent and on-site. Applications are made through the ANZ careers site using the reference number 127609; the posting closes on 18 November 2026.