Banking Consultant, Rouse Hill

About the role

ANZ is hiring a Banking Consultant in Rouse Hill, NSW (2155) within its Australia Retail branch division. The role is based mainly in the branch, delivering a seamless banking experience by meeting customers' end-to-end financial needs, handling transactions and explaining the financial solutions available, including digital ones. It is a permanent, part-time position of 20 hours per week; rostered Saturday shifts may be involved to support branch hours.

Key responsibilities

• Provide customers with a seamless branch experience by meeting their end-to-end banking needs across transactions, needs-based conversations and education on digital solutions.
• Contribute to higher customer engagement and advocacy, creating real customer value.
• Support bank programs and initiatives.
• Know your customer from a risk perspective and comply with ANZ and branch policies and procedures.
• Act as a role model and peer coach within a collaborative team.

Required profile

• Ideally retail experience; a sound understanding of compliance.
• Ability to multi-task and adapt to change and ambiguity.
• Willingness to work in a collaborative team.
• Excellent communication and interpersonal skills.
• You do not need all of these attributes.

Required skills

• Exceptional customer focus.
• Experience as a user and promoter of technology; working knowledge of digital channels is an advantage.

Applications are made through the ANZ careers site using reference number 127455; the posting closes on 13 November 2026.