Banking Consultant – Retail Banking

About the role

The Banking Consultant works in ANZ’s Retail Banking division, delivering a seamless banking experience to customers in the Cooktown branch. You will address end‑to‑end financial needs, guide conversations, and promote digital solutions while upholding ANZ’s customer promises.

Key responsibilities

• Provide high‑quality customer service and complete transactions in line with accreditation levels.
• Engage customers in needs‑based conversations to identify suitable financial products.
• Promote and educate customers on digital banking channels and solutions.
• Support branch initiatives and programs that drive customer engagement and advocacy.
• Maintain compliance with ANZ policies, risk standards, and regulatory requirements.

Required profile

• Strong customer focus with excellent communication skills.
• Retail or banking experience is an advantage.
• Ability to adapt to change, multitask and work collaboratively.
• Understanding of compliance and risk considerations.
• Willingness to act as a peer coach and role model within the team.

Required skills

• Proficiency with digital banking tools and channels.

What we offer

• Opportunities to learn, grow and try new things in a changing banking environment.
• A collaborative team culture that values coaching and customer advocacy.