This job is no longer available
This job expired on 21/08/2026. It no longer accepts applications.
Banking Consultant – Contact Centre (Full‑Time)
ANZ Banking Group Limited · Brisbane
Job description
About the role
Join the Brisbane Contact Centre team as a full‑time Banking Consultant, providing essential support to customers during evenings and weekends. The position offers a structured training programme followed by a hybrid work model, allowing you to balance on‑site collaboration with flexible remote work.
Key responsibilities
- Answer inbound calls and handle everyday banking enquiries.
- Deliver clear, empathetic service with a customer‑first mindset.
- Own outcomes and resolve customer needs from start to finish.
- Maintain high standards of interaction quality.
- Collaborate closely with team members to achieve shared goals.
Required profile
- Strong customer service and communication abilities.
- Confidence using technology and banking systems.
- Positive, resilient attitude and willingness to learn.
Required skills
What we offer
- Comprehensive training and ongoing coaching.
- Permanent full‑time contract with competitive benefits.
- Hybrid work model after training completion.
- Consistent shift patterns with start windows for better planning.
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ANZ Banking Group Limited
Brisbane
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