Assistant Night Manager

About the role

The Assistant Night Manager will support overnight operations in the Front Office of a 5‑star luxury hotel, ensuring smooth night audit and end‑of‑day procedures while delivering excellent guest service.

Key responsibilities

• Assist the Night Manager in supervising overnight hotel operations and take charge of the shift when required.
• Perform Night Audit and End‑of‑Day tasks, ensuring accurate financial and operational documentation.
• Handle guest requests, enquiries and complaints with professionalism.
• Manage the overnight room service operation, processing orders, posting charges and maintaining hygiene standards.
• Conduct regular property and security walks, perform lock‑up procedures and prepare shift handovers.

Required profile

• Minimum one year of experience in a Front Office leadership role.
• Experience with Night Audit procedures and hotel property management systems; Opera Cloud preferred.
• Current First Aid Certificate or willingness to obtain one.
• Australian residency or valid work visa.

Required skills

• Opera Cloud (hotel PMS) proficiency.
• Microsoft Excel, Word and Outlook competency.

What we offer

• Career progression opportunities within the company.
• Uniforms and laundry services.
• Free staff meals and discounts in all food & beverage outlets.