Assistant Manager – Front Desk (Part‑time)

About the role

We are looking for a part‑time Assistant Manager to lead the Front Desk team at Ibis Melbourne Hotel & Apartments. You will ensure every guest receives a warm welcome and a memorable experience from the moment they arrive.

Key responsibilities

• Supervise daily Front Desk operations, including guest arrivals, departures, room allocations and check‑in/out procedures.
• Manage and motivate Front Desk staff to deliver the highest quality service and meet department standards.
• Provide loyalty incentives and implement creative, out‑of‑the‑box solutions to enhance guest satisfaction.
• Review, update and enforce Front Desk procedures and shift handover protocols.
• Communicate regularly with the Hotel Manager on guest service matters and overall hotel operations.
• Coordinate with other hotel departments for smooth administration and resolve guest complaints promptly and tactfully.

Required profile

• A bright, bubbly customer‑service style that makes guests feel welcome.
• Previous experience in the hotel industry, preferably in an Assistant Manager or similar supervisory role.
• Natural leadership abilities with a proven track record of developing and motivating teams.

Required skills

What we offer

• Heartist employee benefit card with discounted rates worldwide across Accor properties.
• Access to learning programs via the “Learn your Way” Academy (self‑paced, webinars, face‑to‑face).
• Ongoing training and development opportunities.
• A supportive environment that encourages creativity, authenticity and fun.