Assistant Manager (Food & Beverage)

About the role

Pullman East Melbourne, a 4-star hotel near Fitzroy Gardens and the MCG, is recruiting an Assistant Manager (Food & Beverage). The role runs the smooth, efficient and guest-focused operation of all food and beverage outlets during shifts, including Cliveden Bar & Dining, in-room dining and banqueting. It leads the floor team, upholds Pullman and Accor brand standards and is the main contact for service recovery and on-the-day operational decisions.

Key responsibilities

• Lead day-to-day F&B operations during rostered shifts, keeping service seamless across restaurant, bar and events spaces.
• Stay visible on the floor, support peak periods and resolve operational issues in real time.
• Manage guest feedback and complaints, taking ownership of service recovery.
• Supervise, coach and train F&B team members, allocate sections and monitor performance.
• Support onboarding of new staff and ensure adherence to grooming, attendance and conduct standards.
• Ensure compliance with OH&S, food safety and responsible service of alcohol (RSA) requirements, including incident reporting.
• Maintain cleanliness, mise-en-place, room and event set-ups, and run daily walk-throughs and checklists.
• Oversee cash handling, end-of-shift reconciliation, POS accuracy and basic stock control.
• Work with the kitchen and events teams on ordering, course timing, dietary needs and event delivery.
• Support revenue targets through upselling and menu knowledge while managing wage costs.
• When designated, act as the hotel Duty Manager for F&B matters.

Required profile

• Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager in a 5-star hotel or high-volume restaurant/bar.
• Proven track record leading a team during busy service periods.
• Current Victorian RSA and Australian working rights; additional food safety certification is highly regarded.
• Strong product knowledge of wine, cocktails and contemporary dining, with the ability to train others and support upselling.
• Understanding of OH&S, food safety and RSA obligations in a hotel.
• Availability to work a rotating roster including mornings, evenings, weekends, public holidays and major event days at the MCG.
• Excellent communication skills, calm under pressure, impeccable grooming and a guest-obsessed attitude.

Required skills

• POS systems and basic Microsoft Office
• Exposure to hotel PMS and events systems is an advantage

What we offer

• Discounted on-site car parking and food and beverage deals
• Accor family and friends room rates worldwide and staff discounts at Accor hotels
• Career development with training and advancement opportunities across the global network