APS5 Internal Review Officer

About the role

Randstad is recruiting an APS5 Internal Review Officer for a federal government department in Melbourne. The officer applies analytical expertise and sound judgment to carry out formal administrative reviews of decisions on participant eligibility and funding allocations, while building strong, productive stakeholder relationships.

Key responsibilities

• Conduct formal administrative reviews of decisions on participant eligibility and funding allocations by examining evidence against established legislation, rules and operational policies.
• Manage an active caseload under strict operational and statutory timeframes, balancing competing priorities and delivering defensible, consistent findings.
• Communicate review outcomes, rights and appeal mechanisms directly to individuals and their representatives, using trauma-informed, culturally responsive and person-centred approaches on complex or sensitive matters.

Required profile

• Ability to interpret and apply statutory frameworks, rules and policies to weigh evidence and develop lawful, objective and defensible recommendations.
• Strong organisational capability to manage competing priorities and meet strict statutory and operational deadlines.
• Excellent written and verbal communication skills to explain complex decisions, rights and appeals processes.
• Practical ability to use accessible, culturally responsive and trauma-informed practices with individuals and their representatives.
• Understanding of disability and functional impacts so recommendations are fair and participant-focused.
• Understanding of privacy, confidentiality and public sector ethics, and an aptitude for identifying process improvements.
• Must be an Australian citizen.

Required skills

• Digital case management software and CRM platforms.
• Microsoft Office and video conferencing systems.