AO3 Appeals Business Support Officer

About the role

Randstad is recruiting on behalf of a prominent State Government workplace and regulatory body in the Brisbane CBD, which supports fair, safe and supportive industrial and compensation outcomes across Queensland. It is looking for an experienced AO3 Appeals Business Support Officer to give operational, administrative and case coordination support to its Review and Appeals unit. This is an immediate, initial 6-month contract at 36.25 hours per week, based in the CBD offices with hybrid flexibility, with possible extension.

Key responsibilities

• Coordinate, prioritise and process high-volume case correspondence by email and physical mail with accurate record keeping.
• Register applications for review and assess initial compliance against legislation and regulatory guidelines.
• Convert and merge multi-source stakeholder records into structured electronic files using Adobe and electronic document management systems.
• Update and manage appeals correspondence in departmental systems such as Content Manager and internal case registers.
• Provide customer service to internal and external stakeholders by written correspondence and telephone enquiries.
• Assist with operational finances, including routine transactions and end-of-month accruals.
• Coordinate travel, accommodation and meeting logistics for officers and stakeholders.
• Record minutes, capture action items and follow up deliverables at operational meetings.
• Identify process improvements and help prepare internal procedures and guidelines.

Required profile

• Proven experience delivering high-volume administrative, operational or case management support in a government or regulated environment.
• Ability to prioritise, meet strict timeframes and stay accurate with minimal supervision.
• Strong verbal and written communication skills with diverse stakeholders, including those with complex needs.
• Confidence to work independently and in a team, and willingness to declare outside employment before starting.

Required skills

• Adobe Acrobat
• SharePoint
• Microsoft Office
• Electronic Document and Records Management Systems such as Content Manager