AI Automation Lead

About the role

Optus, an Australian telecommunications company serving more than 11 million customers daily, is looking for an AI Automation Lead in Macquarie Park, NSW. The role combines hands-on engineering with technical leadership, designing, building and implementing AI-powered automation solutions that improve operational efficiency, enable intelligent decision-making and deliver measurable business value.

Key responsibilities

• Design, develop and deploy AI-enabled automation solutions, including agentic workflows, AI assistants, intelligent automation capabilities and reusable engineering assets.
• Build and maintain Graph RAG, semantic search, knowledge retrieval and knowledge management capabilities that support trusted enterprise AI outcomes.
• Lead proof-of-concepts, pilots and production implementations while establishing best practices across AI engineering, evaluation, testing, observability, governance and operational controls.
• Provide technical leadership and mentoring to engineers, automation specialists and delivery teams, working with architecture, security, data and platform stakeholders.

Required profile

• Hands-on experience delivering AI automation, software engineering, integration, data engineering or technology solutions in complex enterprise environments.
• Strong stakeholder management and communication skills, with the ability to influence, mentor and lead technical teams while staying involved in design, development, testing and deployment.

Required skills

• APIs, workflow orchestration, CI/CD, event-driven architectures, prompt engineering, LLM integrations and agentic workflows.
• Graph RAG, vector databases, knowledge retrieval, semantic search, metadata management and modern AI engineering practices, ideally in AWS and Amazon Bedrock environments.

What we offer

• $80 monthly credit and 25% off Optus products and retail partner discounts.
• Flexible working, with the option of three days in the office and two days remote or home.
• A campus with cafes, a convenience store, chill-out zones, a GP, post office, gym and on-site childcare.
• Leave policies including extra "Connected" days and up to 16 weeks of paid parental leave.
• Employee-led networks and diversity initiatives, plus free 24/7 counselling and support services.
• Free Optus bus from Macquarie University Metro Station.