Administrator / Admin Support Officer (Hire Coordination Team)

About the role

Join Aggreko as an Administrator / Admin Support Officer in the Hire Coordination team, based in Braeside, Melbourne. You will help run the customer centre efficiently, boosting satisfaction, loyalty and retention through both technical and non‑technical support.

Key responsibilities

• Handle incoming customer calls and emails, addressing equipment, service or contract issues.
• Locate and coordinate supplies from internal and external sources to fulfil orders cost‑effectively.
• Support the sales function with order processing, post‑order follow‑up and expediting.
• Maintain accurate customer and job data in the Aggreko system, including contract management.
• Issue accurate customer invoices daily, weekly and monthly.

Required profile

• Minimum of approximately 2 years experience as a Customer Service Administrator in a corporate setting.
• Strong PC literacy in a Microsoft environment, preferably with ERP system experience.
• Proven customer focus, excellent communication and interpersonal skills.
• Collaborative, results‑oriented with strong problem‑solving and time‑management abilities.
• Ability to work onsite Monday‑Wednesday (8:50 am‑5 pm) and remotely two days a week with an appropriate home office setup.

Required skills

• Microsoft Office suite
• ERP system usage

What we offer

• Competitive compensation and bonus
• Safety‑focused culture
• Community volunteering program
• Opportunity for career development within the hire coordination team