Administrative Assistant

About the role

The Administrative Assistant joins the prison administrative team, providing high‑level clerical and administrative support to ensure smooth daily operations of the facility.

Key responsibilities

• Deliver comprehensive administrative and clerical assistance to prison staff.
• Perform data entry, manage switchboard and intercom communications.
• Provide front‑line customer service, handling enquiries and difficult situations with professionalism.
• Adapt communication styles to meet the cultural needs of clients, including effective interaction with Aboriginal people.
• Support the overall efficiency of prison operations through timely and accurate paperwork.

Required profile

• Australian citizen or permanent resident.
• Desirable: C Class Driver’s Licence.
• Ability to remain calm, diplomatic and polite when dealing with challenging customers.
• Strong written and verbal communication skills.

Required skills

• Knowledge of administrative and clerical procedures.
• Experience with data entry.
• Proficiency in operating a switchboard and intercom system.

What we offer

• Flexible working arrangements.
• Career pathway and learning development programs.
• Health and wellbeing benefits, including Fitness Passport discounts for employees and families.