Administrative Assistant – E‑Commerce

About the role

Join a fast‑growing Australian fitness brand as an Administrative Assistant supporting the e‑commerce team. This full‑time, office‑based position offers hands‑on training and the chance to work directly with the founders and a close‑knit team in Banyo, Queensland.

Key responsibilities

• Respond to daily customer service emails and handle product inquiries.
• Prepare quotes, troubleshoot complaints, and coordinate solutions with factories and manufacturers.
• Print and organise shipping labels for order fulfilment.
• Create purchase orders and operate the Cin7 inventory system (training provided).
• Liaise with suppliers and freight companies as needed.
• Perform general administrative tasks to support the team.

Required profile

• Strong written communication with a professional yet friendly tone.
• High attention to detail and excellent organisational abilities.
• Eagerness to learn, ask questions and grow within e‑commerce.
• Interest in an active lifestyle and health & fitness culture.

Required skills

• Microsoft Office
• Excel
• Shopify (basic familiarity a plus)
• Cin7 inventory software

What we offer

• Competitive salary package with performance‑based bonus.
• Comprehensive training in e‑commerce systems and processes.
• Opportunity to learn the full e‑commerce workflow and progress to specialised roles.
• Direct collaboration with company founders.
• Street parking on Nudgee Road and access to a fully equipped office gym.