Administration Support Officer

About the role

We are seeking an organised, customer‑focused Administration Support Officer to provide accurate and responsive support to our Bookings and Operations teams in a busy transport environment.

Key responsibilities

• Manage the operations inbox, triage requests and track actions to completion.
• Support operations calls and respond to customer, parent and client enquiries.
• Verify timesheets and allowances, resolving or escalating discrepancies.
• Manage ticketing, on‑demand service enquiries and lost‑property records.
• Support complaint and incident follow‑ups, tracking actions and updates.
• Assist with route optimisation, reporting, charters, maps, signage and itineraries.
• Follow up purchase orders, process payments and support operational projects.

Required profile

• Strong administration and customer service capability.
• High attention to detail and confidence working with numbers.
• Ability to prioritise competing deadlines and work autonomously with minimal supervision.
• Discretion and confidentiality when handling employee, customer and client information.
• Proactive, helpful and solutions‑focused approach to supporting operational teams.

Required skills

• Intermediate Microsoft Outlook.
• Intermediate Microsoft Excel.

What we offer

• Join a respected transport business backed by a global group.
• Work in a practical, supportive team that values accuracy and initiative.
• Experience a varied role where no two days are the same.