Administration Officer – Cemetery Services

About the role

The Administration Officer – Cemetery Services provides high‑quality customer service and administrative support for the Council’s cemeteries and crematorium. Working closely with families, funeral directors and the cemetery team, you will coordinate funeral, cremation, interment and memorialisation services with professionalism and empathy.

Key responsibilities

• Deliver face‑to‑face and phone customer service to families and funeral directors.
• Coordinate bookings for funeral, cremation, interment and memorialisation services.
• Meet with families to discuss memorial options, prepare quotes and draft memorials.
• Maintain accurate cemetery and crematorium databases and electronic records.
• Process financial transactions, including receipting, banking and reconciliations.
• Prepare correspondence, reports, promotional material and other administrative documentation.
• Assist with compliance, policy development and legislative reporting requirements.
• Support business improvement initiatives and promotional activities.

Required profile

• Demonstrated administration and customer service experience.
• Strong communication and interpersonal skills, with the ability to work compassionately with bereaved families.
• Excellent attention to detail and organisational abilities.
• Experience using Microsoft Office and electronic record systems.
• Ability to work both independently and collaboratively within a team.

Required skills

• Microsoft Office
• Electronic record systems

What we offer

• Permanent full‑time position (35 hours per week).
• Salary ranging from $2,793.68 to $3,352.42 gross per fortnight plus 12% superannuation.
• Flexible working arrangements.
• Ongoing training and development opportunities.
• Generous leave entitlements.