Admin Assistant – Plant Health, Orders & Accounts

About the role

Feingold Flowergrowers is seeking a reliable Admin Assistant to support its plant health compliance, customer order processing, and accounts administration. This on‑site position is essential for keeping records accurate and ensuring smooth daily operations in a premium orchid and anthurium nursery.

Key responsibilities

• Prepare and manage plant health documentation for multiple customer accounts and locations.
• Maintain organised plant health records, including filing, scanning, and retrieval.
• Answer phone calls, respond to customer enquiries, and handle order or delivery questions professionally.
• Enter and process customer orders accurately and on time, communicating order details and changes.
• Generate and send invoices, process accounts payable bills, and maintain order sheets matched to invoices.
• Coordinate transport and dispatch details, ensuring paperwork aligns with orders and schedules.
• Maintain tidy digital and physical filing systems and provide general admin support to the team.

Required profile

• Strong attention to detail, especially when handling invoices and compliance paperwork.
• Confident phone manner and excellent customer service skills.
• Great organisational ability to juggle multiple requests and deadlines.
• Comfortable performing high‑accuracy data entry across systems and spreadsheets.

Required skills