Accounts Receivable Specialist (Part-Time)

About the role

CreditorWatch is an Australian data and technology company and commercial credit reporting bureau. Its Collect platform includes Collect Call Assist, a managed service that helps businesses resolve overdue accounts and improve cash flow. As an Accounts Receivable Specialist, you will work on behalf of Collect customers, engaging directly with their customers to facilitate payment conversations, follow up on outstanding invoices, manage disputes and capture account updates. You will manage a portfolio of accounts and report directly to the Principal Product Manager. This is a part-time (4-day) role with hybrid working from the Sydney CBD office.

Key responsibilities

• Conduct outbound collection calls and follow-up communications to recover outstanding invoices.
• Build professional relationships with debtors in a customer-focused, solutions-oriented way.
• Document call outcomes, payment commitments, disputes and account updates accurately in internal systems.
• Identify and escalate debtor disputes, billing issues and account queries to customers in a timely manner.
• Manage a portfolio of customer accounts and prioritise activities to maximise collection outcomes.
• Liaise with customers to provide updates and share insights, and collaborate with Product, Implementation and Sales teams to improve processes and service delivery.
• Provide feedback from customers and debtors to help shape future product and service enhancements.

Required profile

• Previous experience in accounts receivable, collections, credit control, customer service or a related role.
• Experience handling customer disputes, escalations or complex account queries.
• Strong verbal communication skills and confidence speaking with customers and debtors over the phone.
• Excellent written communication and note-taking skills, with strong attention to detail.
• Ability to manage difficult conversations professionally and to prioritise work in a dynamic environment.
• Collaborative approach and a customer-centric mindset.

What we offer

• Fitness First Platinum gym membership.
• Daily food and drink provided.
• $50 per month phone credit.
• An extra day off each month.
• Monthly in-house massages.
• Monthly team-building activities.
• Free legal services for employees.