Account Manager - Oceania

About the role

Revinate is a hotel data activation platform that connects and cleans guest data from hotels' systems into a unified guest profile, powering reservations, marketing and other teams. The Account Manager leads post-sales strategy and builds scalable, repeatable processes that drive continuous value for customers. As the sole Account Manager based in Australia, you are the strategic lead and main face of Revinate for the entire Oceania market, working autonomously in a fast-paced, tech-forward environment.

Key responsibilities

• Be the single point of contact for local clients, coordinating support from global groups such as training and Client Solutions
• Manage renewals of defined strategic accounts across Oceania, working closely with Sales
• Educate customers on new products and identify upsell opportunities, coordinating with Sales
• Coach and train customers on Revinate products, run regular customer reviews and virtual workshops, and share best practices
• Build relationships across the customer's organisation and report transparently through the loyalty touchpoint process
• Bring product feedback and recommendations from Oceania customers back to the global Product team

Required profile

• 2+ years of experience in account management, consultative sales and/or business consulting, preferably in a SaaS model
• Hospitality experience is a plus
• Highly self-motivated, able to work with little supervision as the sole regional representative
• Able to negotiate with peers, partners and customers using a Win/Win approach
• 25% travel may be required across Australia, Singapore and the broader Oceania region

Required skills

• Account management, including presentation skills and short-, mid- and long-term opportunity management
• Strong technical knowledge and negotiation skills
• Sales methodology: prospecting, consulting on business issues, creating and presenting proposals, negotiating terms and closing sales and renewals