Account Manager – Mid Market Portfolio

About the role

HotDoc is seeking an Account Manager to own a portfolio of Mid Market healthcare practices, driving retention, growth and customer advocacy. You will act as the primary commercial owner, ensuring customers receive measurable value from HotDoc’s patient engagement platform.

Key responsibilities

• Own retention and growth revenue targets for your portfolio, building targets from the ground up.
• Lead renewal conversations, demonstrate value, and handle objections with evidence and empathy.
• Identify and close upsell, cross‑sell and expansion opportunities, ensuring customers are on the optimal plan and product mix.
• Conduct product demonstrations tailored to each practice’s goals.
• Spot churn risk early using health data, predictive signals and strong relationships, and act proactively.
• Run regular business reviews and collaborate with the Training team to promote best‑practice platform use.
• Leverage AI tools to surface expansion signals, flag risk and automate reporting.
• Advocate customer needs to Product, Marketing and Engineering teams.

Required profile

• Proven track record managing and growing a portfolio of B2B SaaS accounts against retention and revenue targets.
• Strong commercial acumen with the ability to own and influence revenue outcomes.
• Excellent written and verbal communication, comfortable presenting to senior stakeholders.
• Ability to prioritize effectively and focus on high‑impact accounts and actions.
• Experience in the Australian healthcare sector is a plus.

Required skills

• Hands‑on experience with a CRM system (HubSpot preferred).
• Proficiency with data analysis tools such as Metabase.
• Familiarity with AI platforms like Claude or ChatGPT for insight generation.

What we offer

• Generous, uncapped incentive structure rewarding commercial outcomes.
• Flexibility to work from home and from our Melbourne HQ (hybrid model).
• Comprehensive Health & Wellbeing Program.
• Learning and Development budget.
• Parental leave benefits, including paid baby sleep school and first aid courses.
• Company‑wide events at Melbourne HQ and private EAP from day one.
• In‑house Career and Strengths Coaching.