Account Manager – Logistics

About the role

Expeditors, a global logistics company and Fortune 500 employer, is looking for an experienced, commercially focused Account Manager to join its Melbourne team. The role develops, maintains and grows relationships with key customers, managing the full customer relationship with a focus on business development, revenue growth, retention and expanding services. It works closely with customers and local and global teams to build strategic business plans and understand customers' supply chains.

Key responsibilities

• Develop and maintain strong relationships with customers across multiple levels of their organisation
• Create and communicate strategic business plans aligned with customer and Expeditors goals
• Identify business development opportunities and manage the sales pipeline to drive revenue growth
• Understand customers' supply chains, industries, financial objectives and broader business goals
• Introduce value-added solutions using Expeditors' services and technology
• Drive product and geographic diversification within assigned accounts
• Prepare and deliver customer business reviews focused on performance, opportunities and strategic initiatives
• Monitor performance against agreed KPIs and escalate at-risk customers
• Document customer expectations, SOPs and service requirements, and coordinate with local and global operational teams
• Take part in the bid process and keep customer, meeting and opportunity information accurate in the CRM
• Travel when required

Required profile

• Minimum 3 years' Expeditors or industry experience
• Proven business development experience
• Full and unrestricted working rights in Australia

Required skills

• Strong knowledge of logistics products and services
• Experience with relevant operating systems
• Proficiency in Microsoft Office and CRM software
• Strong communication, presentation and analytical skills
• Problem-solving, interpersonal and relationship-building skills

What we offer

• Health insurance package
• Industry-leading commissions and bonuses
• Employee Stock Purchase Plan
• Career and personal development opportunities