Account Manager Lead – Strategic Partnerships

About the role

The Account Manager Lead will own the strategic relationship between ITP and its partner government agencies. This senior position drives high‑impact negotiations, shapes ICT service proposals and ensures exceptional customer experiences across Queensland.

Key responsibilities

• Lead and develop strategic account plans that align ITP services with partner agency goals.
• Negotiate with senior stakeholders and vendors to achieve mutually beneficial outcomes.
• Prepare and present clear proposals, reports and briefings on ICT services and products.
• Provide trusted advice on ICT strategy, risks and opportunities to senior leaders.
• Coach, mentor and coordinate a team of Account Managers, fostering an inclusive, high‑performing culture.
• Oversee escalation resolution for strategically important initiatives.
• Identify and implement continuous‑improvement and AI‑enablement opportunities in account‑management processes.
• Champion a customer‑experience mindset throughout ITP delivery.

Required profile

• Proven leadership in building trusted relationships with senior leaders across complex stakeholder environments.
• Experience embedding a customer‑experience (CX) mindset and using feedback to improve service outcomes.
• Strong business acumen to translate organisational priorities into practical ICT proposals and account plans.

Required skills

What we offer

• Opportunity to influence strategic direction of digital and ICT services for Queensland government.
• Collaborative environment within a trusted public‑sector partner.