Account Manager

About the role

The Account Manager will own a portfolio of clients, driving commercial outcomes such as net revenue retention, expansion revenue, and product adoption. Acting as a consultative partner, you will use data, product knowledge, and industry insights to identify growth opportunities, mitigate risks, and deliver measurable business results.

Key responsibilities

• Own and manage a portfolio of 100+ accounts, ensuring retention and revenue growth.
• Drive net revenue retention through upsells, expansions, and churn mitigation.
• Leverage data to prioritize actions and uncover growth opportunities.
• Build strong, long‑term relationships with clients, acting as their trusted advisor.
• Collaborate with internal teams to ensure successful product adoption and client success.

Required profile

• Proven ability to manage a large client portfolio and achieve growth targets.
• Strong consultative selling mindset with a focus on client outcomes.
• Data‑driven approach to prioritize activities and measure success.
• Excellent communication and relationship‑building skills.

Required skills

What we offer

• Opportunity to work for a leading reservation software company serving 20,000+ clients worldwide.
• Collaborative ‘Ohana culture that values curiosity, integrity, and personal growth.
• Supportive environment that encourages creativity and well‑being.