Account Manager – Hybrid (Public Sector)

About the role

As an Account Manager for the public sector, you will own a portfolio of client accounts, delivering operational and advisory support to maximise membership renewal and drive cross‑selling opportunities. You will work in a hybrid model, spending most of your time in the Sydney office while maintaining strong remote collaboration.

Key responsibilities

• Create and execute sales and service activity plans for assigned accounts.
• Manage the full member lifecycle, including scheduling, leading calls and handling inbound requests.
• Lead account‑management conversations with primary and secondary stakeholders.
• Ensure members derive value from their membership to encourage renewal and future sales.
• Maintain accurate CRM data, run ad‑hoc queries and keep contact information up to date.
• Continuously expand product knowledge to better serve clients.

Required profile

• University degree.
• Minimum 3 years of account‑management experience with a proven track record.
• Experience in the IT research and advisory market.
• Ability to work effectively as part of a team.

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Hybrid working model – 4 days onsite, 1 day remote.
• Generous time‑off policy, including summer hours and a winter holiday break.
• Funding for training, courses and professional development.
• Employee scholarship programme, long‑service awards and travel incentives.
• Regular team socials and a legendary Company Fun Day.